Caller Zen helps your customer support team handle inbound phone calls and SMS text messages. When your team creates a Caller Zen account, they receive a custom phone number. This number can be called to, texted to, or incorporated into an existing phone tree. When integrated with Slack through the "Add To Slack" button, Caller Zen posts inbound calls and texts to your support/ops channel. Caller Zen also allows your team to reply to customers' text messages directly via Slack through a slash command.